VENDOR AGREEMENT
This Vendor Agreement ("Agreement") is entered into as of the date of acceptance through digital acknowledgement ("Effective Date"), BY AND BETWEEN, Harikrishna Enterprises, registered address: Harikrishna Niwas, MD-274, Phase-4, Kabeer Nagar, Raipur (C.G.), Pin-492099 AND the individual or entity agreeing to the terms herein registering to sell Products and Services through the Platform ("Vendor"/ "You"/"Your").
WHEREAS The Platform is operating an online marketplace accessible through the website ( https://indioshop.in/ ), or any other platforms or mobile applications ("Platform"/"Us"/"We") operated by Harikrishna Enterprises.
WHEREAS The Platform is commonly known as Indio.
AND WHEREAS the Vendor has agreed to comply with the terms and conditions stipulated by the Platform for listing and selling their Products and Services, and the Platform has agreed to provide the Vendor with the necessary digital infrastructure and services to facilitate the sale of their Products and Services to the end customers ("Customer").
The Platform and Vendor may be referred to individually as the "Party" and collectively as the "Parties".
By clicking "I Agree" or by using the Platform to sell Products and Services, Vendor acknowledges that Vendor has read this Agreement, and agrees to be bound by its terms.
1. VENDOR ELIGIBILITY
1.1. Access to and usage of the Platform is strictly limited to individuals or entities capable of forming legally binding contracts under applicable law. Parties deemed "Incompetent to contract", including but not limited to minors, un-discharged insolvents, or any other category specified by law, are not eligible to use the Platform.
1.2. If You are a minor, that is, under the age of 18 (eighteen) years, You shall not register as a Vendor on the Platform, engage in transactions, or use the Platform.
1.3. The Provider reserves the right to terminate Your registration and/or refuse You access to the Platform if it is brought to the notice or discovered that You are under the age of 18 years.
1.4. If the Vendor is a business entity, it must be duly registered and in good standing under the laws of its country of incorporation or registration and have the requisite power and authority to conduct the business it is currently involved in.
1.5. If You are registering as a business entity, You affirm that You have been duly authorized by the business entity to accept and enter into this Agreement and that You have the authority to bind the business entity to these terms.
2. ACCOUNT AND REGISTRATION
2.1. In connection with Your registration and use of the Platform, You agree to finish accurate, current, and complete details as may be required for Vendor registration.
2.2. This includes but is not limited to Your full legal name, complete address, contact details, GSTIN, PAN, Business PAN, Pin code, registered address of the business, pick-up address, bank account details, trade names, pricing details of Products and Services and/or details.
2.3. You also agree to provide details regarding Your Products and Services including the names and addresses of manufacturers or packers, and any relevant details pertaining to imported goods or services. Further, You agree to provide the relevant guarantees or warranties applicable to all goods or services You intend to sell on the Platform.
2.4. You affirm that all the information provided to the Platform is accurate, current, complete, and in accordance with this Agreement. If any information provided is found or suspected to be untrue, inaccurate, outdated, incomplete, or not in accordance with this Agreement, we reserve the right to indefinitely suspend, terminate or block access to Your account on the Platform without prior notice.
2.5. It is Your responsibility to keep Your account information up to date. You agree to promptly update all account information to keep it accurate, current, and complete. Any changes that may materially impact Your transactions on the Platform should be immediately notified to Us.
2.6. The Service will be available to You subject to this Agreement and the applicable order(s). Indio will use commercially reasonable efforts to make the Service available 24 hours a day and 7 days a week, except during the planned downtime with advance notice to You or the occurrence of a Force Majeure Event.
2.7. The Vendor agrees that its use of the Platform is not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments by Indio regarding future functionality or features.
2.8. Indio reserves the right to modify the features and functionality of the Services during the term of the Agreement. In case, if there is a deprecation of any material functionality, Indio will provide an advance notice of 30 (thirty) working days to You.
2.9. The provision and use of Indio in certain jurisdictions are subject to Indio Region Specific Terms.
2.10. We might provide some or all elements of the Agreement Service through third-party service providers.
2.11. If You purchase any additional services or packages from Us, this Agreement will apply to all additional orders and features that You activate within Your Indio Account.
3. ACCEPTABLE USE
3.1. You agree not to use the Indio or Services for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Indio or Services in any way that could damage the Indio, Services or general business of the Provider.
3.2. The Vendor can only list and sell the following Products and Services on this Platform:
The products are listed on the platform in three categories:
1. Eco- Friendly.
2. Made In India.
3. Imported.
The products under the above mentioned products can be listed. The products like, organic foods, saplings,organic seeds of various crops and flowers, recycled products of daily uses, toys, textiles, apparels, footwears, electronic gadgets, electrical products, accessories related to electronic and electrical goods, battery driven toys, house hold products, etc.
3.3. The Vendor is restricted from listing or selling the following Products and Services:
The products or goods which are restricted under the respective law of Republic Of India,
like : fire arms, medicines, any kind of drug substance, alcoholic goods, conventional cigarettes and e-cigarettes, etc.
3.4. You further agree not to use the Indio or Services:
3.4.1. Engaging in any activity that could result in excessive bandwidth usage, degradation of performance, or disruption of the Indio.
3.4.2. to use for competitive benchmarking or for developing a competing Products and Services;
3.4.3. To harass, abuse, or threaten others or otherwise violate any person's legal rights;
3.4.4. To violate any intellectual property rights of the Provider or any third party;
3.4.5. To upload or otherwise disseminate any computer viruses or other software that may damage the property of another;
3.4.6. To perpetrate any fraud;
3.4.7. To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
3.4.8. To publish or distribute any obscene or defamatory material;
3.4.9. To publish or distribute any material that incites violence, hate or discrimination towards any group;
3.4.10. To unlawfully gather information about others.
3.5. You are prohibited from using the Indio or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe on any third party's intellectual property or proprietary rights, or rights of publicity or privacy, whether knowingly or unknowingly; (d) to violate any local, federal or international law, statute, ordinance or regulation; ((e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information or any content which is defamatory, libelous, threatening, unlawful, harassing, indecent, abusive, obscene, or lewd and lascivious or pornographic, or exploits minors in any way or assists in human trafficking or content that would violate rights of publicity and/or privacy or that would violate any law; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Indio, other Products and Services, or the Internet; (h) to collect or track the personal information of others; (i) to damage, disable, overburden, or impair the Indio or any other party's use of the Indio; (j) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Indio, other Products and Services, or the Internet; (l) to personally threaten or has the effect of personally threatening other Vendors. We reserve the right to terminate Your use of Indio for violating any of the prohibited uses.
3.6. You acknowledge that the Indio is not responsible or liable and does not control the content of any information that may be posted or stored on the Indio by You or other users of the Indio and You are solely responsible for the same. You agree that You shall not upload, post, or transmit any content that You do not have a right to make available (such as the intellectual property of another party).
3.7. You agree to comply with all applicable laws, statutes and regulations concerning Your use of the Indio and further agree that You will not transmit any information, data, text, files, links, software, chats, communication or other materials that are abusive, invasive of another's privacy, harassing, defamatory, vulgar, obscene, unlawful, false, misleading, harmful, threatening, hateful or racially or otherwise objectionable, including without limitation material of any kind or nature that encourages conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable local, state, provincial, national, or international law or regulation, or encourage the use of controlled substances.
3.8. You may not use the Platform for any illegal or unauthorized purpose nor may You, in the use of the Service, violate any laws in Your jurisdiction (including but not limited to copyright laws).
3.9. You acknowledge that the Service has not been designed to collect or process sensitive personal information and accordingly, You agree not to use the Service to collect, process or store any sensitive information. We will not have, and We specifically disclaim any liability that may result from Your use of the Service to collect, process and store sensitive information.
3.10. You shall obtain all necessary consents and permissions from individuals whose personal data is collected or processed through the Indio.
3.11. The Indio reserves the right to monitor the Vendor's use of Indio to ensure compliance with these terms and applicable laws.
3.12. In the event of suspected violation of these terms, applicable laws, and regulations, We investigate and take appropriate actions, including but not limited to warning the Vendor, suspending, or terminating the Vendor's access to the Indio, and reporting any illegal activities to the relevant authorities.
4. SELLING
4.1. All commercial and contractual terms, which include but are not limited to price, shipping costs, payment methods and terms, delivery dates, periods, and modes, and Products and Services warranties and after-sale services, are exclusively offered by the Vendor and agreed upon between the Vendor and Customers. The Platform does not have any control, influence, or involvement in these commercial or contractual terms.
4.2. The Platform does not make any representations or warranties regarding specifics, such as quality, value, and saleability of the Products and Services proposed to be sold or purchased on the Platform. The Platform does not implicitly or explicitly endorse the sale or purchase of any Products and Services.
4.3. The Platform does not accept any liability for any errors or omissions made by third parties in relation to the Products and Services offered on the Platform. It is also not responsible for any non-performance or breach of contract between the Vendor or Customers.
4.4. The Platform cannot and does not guarantee that the Vendor and Customers will perform any transactions concluded on the Platform and is not required to mediate or resolve any disputes or disagreements between the Vendor and Customers.
4.5. The Platform is not liable for any inaccuracies, commissions, errors, or misrepresentations made by Vendors, Customers, or third parties in relation to the Products and Services offered on the Platform. Additionally, the Platform holds no responsibility for any non-performance, delays, or breach of any contract agreed upon between the Vendors and Customers.
4.6. At no point during a transaction does the Platform acquire, hold, or claim any ownership rights over the Products and Services sold by the Vendor.
4.7. As a registered Vendor, You have the right to list items for sale on Our Platform, adhering to the policies included within this Agreement and any other updated policies published on this Platform or communicated to You. You must have legal authorization to sell all listed items and possess all requisite licenses, and permits necessary for the sale.
5. CONTENT AND DESCRIPTION
5.1. It is crucial that the items You list for sale do not violate any third-party intellectual property rights, trade secrets, proprietary rights, publicity rights, or privacy rights. You bear the responsibility for ensuring this compliance.
5.2. Your listings should include accurate text descriptions, graphics, pictures, or videos that genuinely represent that item for sale. Each item must be listed in an appropriate category on the Platform, and You must ensure they are always available in stock for successful sale completion.
5.3. The listed description must accurately reflect the actual conditions of the Products and Services. If there is a discrepancy between the item description and the item's actual condition, You are obligated to refund any payment received from the Customer.
5.4. You are prohibited from listing a specific Products and Services in multiple quantities across various categories on the Platform. The Platform reserves the right to delete such multiple lists and may restrict the sale of Products and Services originating from certain countries or regions.
5.5. If the same Products and Services are sold by multiple vendors through various or similar Products and Services page views, the Platform reserves the right to aggregate and present the best Products and Services data to enhance the Customer experience.
5.6. For items listed under the Food and Nutrition category, You must adhere to the minimum balance shelf-life norms as stipulated in the Food Safety and Standards Authority of India (FSSAI) E-Commerce regulations, as well as any timely amendments thereof.
6. PRICE AND INVENTORY
6.1. The Vendor agrees and acknowledges that they are solely responsible for determining the price of the Products and Services listed on the Platform. The Vendor must ensure that all pricing information is accurate and includes all applicable taxes, charges, and fees. The Vendor shall also be responsible for promptly updating the prices of the Products and Services in the event of any changes.
6.2. Vendors are prohibited from artificially inflating prices or participating in price gouging practices.
6.3. Vendor may run promotional pricing or discount campaign only after obtaining prior approval from the Platform.
6.4. The Vendor shall maintain an adequate level of inventory for all Products and Services listed on the Platform to ensure the timely fulfilment of all orders. The Vendor shall promptly update the inventory information on the Platform to reflect current stock levels.
6.5. If certain Products and Services are unavailable or out of stock, the Vendor shall take immediate steps to either remove the Products and Services listing from the Platform or clearly mark the Products and Services as "out of stock". Any failure on Vendor's part to manage inventory efficiently, resulting in order cancellations due to non-availability of Products and Services, may lead to penalties, customer disputes, or termination of this Agreement.
6.6. Apart from the above, the following pricing and inventory policies are applicable:
The policy of fees and charges are mentioned in the Terms and Conditions by the Indio.
The Privacy policy and Return policy are also integrated by the Indio.
7. SHIPPING AND RETURNS
7.1. The Vendor agrees to ensure that all Products and Services sold on the Platform are packed securely and shipped promptly to the customers. The Vendor agrees to abide by all shipping deadlines as provided by the Platform and understands that failure to do so will result in penalties and negative reviews on the Platform.
7.2. The Vendor agrees to use only approved shipping methods and to comply with all shipping regulations and requirements of the Platform.
7.3. The Vendor shall accept returns and exchanges of Products and Services in accordance with the policy of the Platform. The Vendor agrees to process all returns in a timely and efficient manner.
7.4. Products and Services returned by customers should be accepted by the Vendor if they are returned in the condition they were delivered unless otherwise mentioned in the return policy and terms and conditions policy. Any cost involved in the return of Products and Services shall be borne by the Vendor.
7.5. If a customer is dissatisfied with the Products and Services for any legitimate reason as outlined in the Platform's return policy, the Vendor shall promptly issue a refund. The refund shall be processed in the original payment method used by the customer.
7.6. Apart from the above, the following additional shipping and return policy is applicable:
The Terms and Condition also have clause like by signing this agreement the respective sellers will agree with the other policies of the platform by Indio.
8. CUSTOMER REVIEWS AND RATINGS
8.1. The Vendor acknowledges that customers purchasing Products and Services from the Vendor through the Platform may be asked to leave reviews and ratings regarding their purchase. These reviews and ratings may be made publicly available on the platform and can be viewed by all users of the Platform.
8.2. The Vendor acknowledges that they have no right to interfere with, manipulate or remote these reviews and ratings. Any attempt by the Vendor to manipulate reviews or ratings will result in the immediate termination of this Agreement.
8.3. Vendors are not permitted to review their own Products and Services or the Products and Services of competitors. The Platform reserves the right to suspend or terminate the Vendor's account if fraudulent or deceptive review practices are detected.
8.4. Vendor acknowledges that repeated low ratings or negative reviews may lead to account suspension or termination.
9. VENDOR OBLIGATIONS
9.1. You must keep all Your credentials including username and password highly confidential.
9.2. You are responsible for maintaining the safety and security of Your identifying information as well as keeping Us apprised of any changes to Your identifying information.
9.3. In case, if Your credentials are compromised, You agree to notify Us immediately in writing.
9.4. The billing information You provide Us, including credit card, billing address and other payment information, is subject to the same confidentiality and accuracy requirements as the rest of Your identifying information. Providing false or inaccurate information or using the Indio or Services to further fraud or unlawful activity is grounds for immediate termination of Your Agreement and Account.
9.5. Vendor is responsible for compliance with the provisions of this Agreement by Agents and Customers and for any and all activities that occur under an Account. Without foregoing, Vendor will ensure that its use of the Services is in compliance with all applicable laws, regulations, privacy notices, Agreements, and other obligations with the Agents and Customers.
9.6. The Vendor shall comply with all applicable data protection and privacy laws and regulations when processing and handling any personal data through the Indio.
9.7. The Vendor agrees to cooperate with the Indio in resolving any technical issues or addressing any support requests related to the Indio.
9.8. The Vendor is responsible for ensuring full compliance with the provisions of IGST, CGST, UTGST, and/or SGST regarding the goods or services You provide.
9.9. You must provide the corresponding Harmonised System Nomenclature (HSN) code for each Products and Services listing. Failure to provide an HSN code will result in Products and Services delisting and selling prohibition.
9.10. Vendors are obliged to list the products in an accurate category as per the origin of products, if not doing so will consider as a fraudulent practise and the respective vendor will solely responsible for this misleading approach.
9.11. Vendors are obliged to comply with any additional policies and procedures established by the Platform in relation to sales, deliveries, and returns.
10. LIMITED LICENSE
Under the Agreement with Us, We offer a limited, non-transferable license to the Vendor that is non-sublicensable and non-assignable, permitting the use of Our brand name and/or logo on the Vendor's invoices related to transactions that take place on our Platform. Moreover, we provide vendors with a similar limited, non-transferable, non-exclusive, non-sublicensable, non-assignable license that permits the use of our brand name and/or logo on the packaging materials used for the shipment of Products and Services sold on our platform.
11. PAYMENT TERMS
11.1. All transactions, inclusive of transaction prices, and any associated commercial terms such as delivery and dispatch of Products and Services, are agreed upon by means of a principal-to-principal bipartite contractual arrangement between Vendors and Customers. The Platform's payment facility merely serves as an instrument utilized by Vendors and Customers to ensure the successful execution of the transactions.
11.2. The Platforms payment facility cannot be classified as a banking or financial service. It is an automated, electronic online payment mechanism developed for the purpose of receiving payment, facilitating cash on delivery (COD) payment, collection and remittance for transactions carried out on the Platform.
11.3. The Platform shall not be held accountable for instances of non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services, or fraud regarding the Products and Services listed on the Platform as the Platform's payment facility does not provide a basis for such liability.
11.4. The Platform does not provide assurance of the identity of any user nor does it offer a guarantee that a customer or a Vendor will successfully complete a transaction.
11.5. The Cash on Delivery (COD) payment option may be offered for certain Products and Services or categories, at the discretion of the Platform.
11.6. Vendors bear the sole responsibility for issuing invoices that are both correct and complete. However, the Platform may offer assistance in this regard by generating invoices on behalf of the Vendor.
11.7. In the event that any chargebacks are lived by a bank, the Platform reserves the right to take action in accordance with appropriate guidelines and policies.
11.8. Once the payment is received from the Customer, the Platform will deduct its commission or service fees as agreed upon, along with any applicable taxes, from the collected payment. The balance amount after such deductions will be remitted to the Vendor.
11.9. The Platform shall remit the due payment to the Vendor on the pre-agreed frequency and the specific details of the remittance schedule will be communicated to the Vendor in advance.
11.10. In the event of any return, refund, or cancellation of orders by Customers, as per the Platform return and cancellation policy, the amount pertaining to such orders will be adjusted from the payments due to the Vendor.
11.11. The Platform will provide a detailed statement of account to the Vendor reflecting sales, returns, Platform fees, and net amount payable to the Vendor for each remittance cycle.
11.12. The Platform reserves the right to withhold payment or deduct/adjust amounts from future payments in case of any violation of the Vendor Agreement, policy violations, or any fraudulent activities conducted by the Vendor.
11.13. The Vendor agrees to notify the Platform in writing within a reasonable time frame, not exceeding 20 (twenty) calendar days, in case of any discrepancies or disputes regarding payments with the Platform or Customers.
11.14. The payment to the Vendor will be settled in the following manner:
During the registration, the vendor will provide the Indio, their bank account details. The settlement account will be dispatch in the settlement period which is 10-12 working days after the order delivered to the respective customer.
11.15. The Vendor agrees to pay all applicable Service Fees and charges associated with their Agreement to Indio as outlined in the service order, statement of work, supplemental terms, or otherwise agreed usage charges.
11.16. The Vendor shall provide valid and up-to-date payment information, such as debit card, credit card, or other approved payment methods, to the Indio.
11.17. The Vendor authorizes the Provider to charge the designated payment method for all applicable Service Fees and charges. The Vendor further authorizes Indio to use a third party to process payments and consent to the disclosure of Your payment information to such third party.
11.18. The Agreement Service Fee specified is inclusive of applicable taxes, including Goods and Services Tax (GST) or any other taxes or charges imposed by the concerned government or authorities. The Vendor shall not be responsible for any additional taxes or charges in relation to the Service Fee unless otherwise specified in this Agreement or other Agreements.
11.19. The Indio shall issue invoices or payment receipts to the Vendor for all applicable Service Fees and charges, either electronically or through other agreed-upon means.
11.20. The Vendor shall review invoices promptly upon receipt and notify the Indio of any discrepancies or concerns within a reasonable time frame.
11.21. Unless otherwise stated in the pricing section or agreed upon by both parties in writing, all Service Fees and charges shall be payable in advance on a recurring basis.
11.22. The payment is due within the specified timeframe from the invoice date or dates mentioned in the purchase order, and failure to make a timely payment may result in suspension or termination of the Vendor's access to the Indio.
11.23. All Service Fees and charges are non-refundable, except as expressly provided in this Agreement or required by applicable law.
11.24. The Indio reserves the right to modify the Service Fee and charges for the Service upon proving the Vendor with prior notice, which may be in the form of an updated pricing schedule or other written communication. The Service Fee adjustments shall become effective upon the start of the next billing cycle. In the event of a Service Fee increase, the Vendor may have the option to terminate their Agreement upon written notice to the Indio before the Effective Date of the Service Fee increase.
11.25. The Platform reserves the right to deduct TDS or TCS as per the applicable laws.
12. PLATFORM OBLIGATIONS
12.1. The Platform will endeavour to use reasonable security measures to protect against unauthorized access to the platform and to Vendor's data. This includes maintaining proper firewalls and protection systems.
12.2. The Platform will provide reasonable technical support to the Vendor as it relates to using the Platform for the sale of goods and/or services.
12.3. The Platform agrees to provide the Vendor with periodic sales reports showing the number of units of each Products and Services sold, total sales, and any returns or refunds processed during the reporting period.
12.4. The Platform will provide basic customer service to the Customers, including assistance with navigating the Platform, making purchases, and addressing non-vendor-specific issues.
12.5. The Platform will make reasonable efforts to limit downtime and ensure that Platform is available for use by Vendors and Customers.
12.6. The Platform is responsible for ensuring that it complies with all applicable laws, regulations, and standards in the operation of the e-commerce Platform.
13. LEGAL COMPLIANCES
13.1. The Vendor acknowledges and undertakes to comply with all applicable laws and agrees to sign the declarations detailed in this Agreement.
13.2. If required under the law, the Vendor must provide a hallmark certificate, and customer KYC according to anti-money laundering laws and other laws. The Platform disclaims any responsibility for conducting Customer KYC.
13.3. The Vendor ensures that no, providing services that originate wholly or partially from any country listed under any national or international sanctions.
13.4. The Vendor agrees to comply with all applicable data protection laws.
13.5. The Vendor warrants that it has not and will not engage in any form of bribery or corruption in connection with its performance under this Agreement.
14. TERM, TERMINATION & SUSPENSION
14.1. The term of Service begins when the Vendor sign-up for using the Indio and will remain in effect as long as the Vendor users the Indio, or statement of work, or until this Agreement is otherwise terminated in accordance with the terms hereof, whichever occurs first.
14.2. If You have selected for recurring Subscription scheme, upon the expiry of an existing plan, an amount equivalent to the Subscription Service Fee will be deducted automatically. If it fails, You shall make the payment within 10 (ten) calendar days from the due date, failing to do so, Your Agreement will be suspended or terminated.
14.3. The Platform may terminate an Account by providing notice of 30 (thirty) calendar days to the Vendor. To cancel the Agreement, the Vendor can do the following:
The respective sellers, vendors, retailers, wholesalers and manufacturers can contact Indio by the means of mail mentioned.
14.4. Upon receiving an account closure from You, the concerned account will be placed on hold for a duration of 30 (thirty) calendar days. This pause ensures the completion of all prior transactions made before the closure request.
14.5. During these 30(thirty) calendars days hold period, the Vendor will have access to their account for the purpose of downloading payment and taxation reports as necessary.
14.6. Once the hold period is over, the Vendor is required to contact Us, confirming that they have downloaded the necessary reports and confirm the deactivation of the account.
14.7. Upon receipt of the above confirmation and provided there are no outstanding payments due from the Vendor, the Vendor's account will be deactivated.
14.8. Post-deactivation, certain information, including registered mobile number, GSTIN, email id, and other transaction-related information will be retained for audit purposes and as per the applicable laws.
14.9. The Provider specifically reserves the right to terminate this Agreement if You violate any of the terms outlined herein, including, but not limited to, violating the intellectual property rights of the Provider or a third party, failing to comply with applicable laws or other legal obligations, and/or publishing or distributing illegal material.
14.10. Either Party can terminate this Agreement if the other Party commits a material breach of these terms, other Agreements, or applicable laws not cured for more than 15 (fifteen) calendar days, if the other Party becomes subject to a petition in bankruptcy, or any other proceedings relating to insolvency, liquidation, or assignment for the benefit of creditors. In case the Vendor terminates the Agreement, in accordance with this clause, the Vendor will be entitled to a refund of any prepaid Service Fees covering the remainder of the Agreement term. In case, if the Agreement is terminated by the Indio in accordance with this clause, the Vendor must pay any unpaid Service Fees covering the remainder of the Agreement Term.
14.11. At the termination of this Agreement, any provisions that would be expected to survive termination by their nature shall remain in full force and effect. You will be subject to this Agreement for as long as You have access to Indio.
14.12. In case of a paid Vendor, upon Vendor's written request, Indio will make Service Data available to Vendor for export or download for 3 (three) calendar days after the Effective Date of termination, expiration or migration of the Account, except for Service Data deleted in accordance with these terms, or upon violation of applicable laws, or is against the law or legal order. Thereafter, the Indio will have no obligation to retain the Service Data unless otherwise stated under applicable laws.
14.13. Further terms on data retention/deletion of Vendors are as follows:
The vendor data will be available for 30 days with Indio, in case for the settlement of all the pending payments and charging for the service availed by the vendor from the Indio, i.e. clearing the account related works.
15. COMMUNICATION
15.1. In order to serve You better and communicate Service updates and security reasons, it is imminent to communicate with You constantly. Therefore, by using the Service, You consent to receive communications via phone or electronic records from the Indio including e-mail messages telling You about products and services offered by the Indio (or its affiliates and partners) and understanding Your requirements. Communication can also be by posting any notices on the Indio.
15.2. You agree that the communications sent to You by the Indio shall not be construed as spam or bulk under any law prevailing in any country where such communication is received.
15.3. Each party shall promptly notify the other party in writing of any change in its contact information to ensure effective communication under this Agreement.
16. PRIVACY INFORMATION
The Provider may collect and process personal information and other data from the Vendor and its Agents, and Customers as necessary for the provision of providing the Service. The Provider's privacy policy shall govern the collection and processing of such data. The Vendor is responsible for reviewing the privacy policy periodically to stay informed of any changes. You can access the privacy policy through the following link: https://indioshop.in/privacy-policy
17. ASSUMPTION OF RISK
17.1. The Vendor acknowledges that the use of Indio carries certain inherent risks and uncertainties including:
17.1.1. Technical risks such as interruptions, delays, or unavailability of Indio due to hardware, software, or network failures.
17.1.2. Compatibility risks such as incompatibility between Indio and the Vendor's hardware, software, or network environment.
17.1.3. Security risks, such as unauthorized access, data breaches, or loss of data.
17.2. By using the Indio, the Vendor voluntarily accepts and assumes all risks associated with its use. The Vendor acknowledges that the Provider shall not be held liable for any damages, losses, or harm arising from or related to the inherent risks of Indio.
17.3. The Indio and Services are provided for communication purposes only. You acknowledge and agree that any information posted on Indio is not intended to be legal advice, medical advice, or financial advice, and no fiduciary relationship has been created between.
17.4. You and the Provider. You further agree that Your purchase of any of the Service on the Indio is at Your own risk. The Provider does not assume responsibility or liability for any advice or other information given on the Indio.
18. INTELLECTUAL PROPERTY
18.1. You agree that the Indio and all Services provided by the Provider are the property of the Provider, including all copyrights, trademarks, trade secrets, patents, and other intellectual property ("Provider IP"). You agree that the Provider owns all rights, title, and interest in and to the Provider IP and that You will not use the Provider IP for any unlawful or infringing purpose. You agree not to reproduce or distribute the Provider IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs), without express written permission from the Provider.
18.2. You agree not to modify directly or indirectly, copy, reproduce, distribute, display, perform, or create derivative works based on the Provider IP.
18.3. You acknowledge and agree that this Agreement does not give You any right to implement Indio patents.
18.4. Each Party shall retain all rights, titles and interests in its respective intellectual property rights. The rights granted to the Vendor, Agents, and Customers to use the services under this Agreement do not include any additional rights or intellectual property rights of the Indio.
18.5. In order to make the Indio and Services available to You, You hereby grant the Provider a royalty-free, non-exclusive, worldwide license to copy, display, use, broadcast, transmit and make derivative works of any content You publish, upload or otherwise make available to the Indio ("Your Content"). The Provider claims no further proprietary rights in Your Content.
18.6. If You come to know about any of Your intellectual property rights have been infringed or otherwise violated by the posting of information or media by another of Our Vendors, please contact Us and let Us know.
18.7. In the event that the Vendor becomes aware of any infringement or unauthorized use of the Provider IP, the Vendor shall promptly notify the Provider and provide all necessary assistance to protect the Provider's rights in the Provider IP.
19. PUBLICITY
19.1. The Vendor grants the Provider the right to use the Vendor's name, logo, and general description of the nature of the service provided in connection with this Agreement for the purpose of identifying the Vendor as a customer of the Provider. The Provider may include the Vendor's name and logo on its website, marketing and promotional materials.
19.2. Whenever the Vendor requests to make reasonable changes or restrictions on the use of its name and logo, the Provider shall make a commercially reasonable effort to accommodate such requests. Neither party shall make any public statement or press release regarding this Agreement without the prior written consent of the other party, except as required by applicable law or regulation.
20. INDEMNIFICATION
20.1. Indio will indemnify and defend the Vendor from and against any claim brought by a third party against the Vendor alleging Vendor's use of Service infringes third-party valid intellectual property rights (IP Claim). Indio shall, at Indio's expense defend such IP claim and pay damages finally awarded against Vendor in connection therewith, provided Vendor promptly notify Indio of a threat or notice of IP Claim, Indio reserve the exclusive right to defend such claims, Vendor full cooperates with Indio in connection therewith.
20.2. Vendor agrees to defend and indemnify the Provider and any of its affiliates (if applicable) and hold Us harmless against any and all legal claims and demands, including reasonable attorney's Fees, which may arise from or relate to Your use or misuse of the Indio or Services, Your breach of this Agreement, or Your conduct or actions. Indio will immediately notify the Vendor of the threat or notice of such a claim. Indio will cooperate with Vendor in connection with such disputes. You agree that the Provider shall be able to select its own legal counsel and may participate in its own defence if the Provider wishes.
21. THIRD-PARTY LINKS & CONTENT
21.1. The Indio may contain links to third-party websites, apps, and resources. The Vendor acknowledges and agrees that the Provider does not endorse or control such third-party websites, or resources, and the Provider shall not be responsible or liable for any content, advertising, products and services, or other materials available on such websites or resources.
21.2. The Vendor may choose to integrate third-party applications, plugins, or content ("Third-Party Content") with the Indio. Third-Party Content is subject to the terms and conditions of respective third parties and the Provider shall not be responsible or liable for any issues related to the use of Third-Party Content. Any concerns or disputes regarding the service, payment or any other matter concerning third-party websites or resources should be addressed directly to the applicable third party.
22. MODIFICATION & VARIATION
22.1. The Provider may, from time to time and at any time modify this Agreement. We will provide You with reasonable advance notice of changes to this Agreement that materially adversely affect Your use of the Service or Your rights through email or by notification or any other similar methods.
22.2. If the Vendor does not agree with any proposed modifications to this Agreement, the Vendor may terminate this Agreement in accordance with the Term and Termination clause herein.
22.3. To the extent any part or sub-part of this Agreement is held ineffective or invalid by any court of law, You agree that the prior, effective version of this Agreement shall be considered enforceable and valid to the fullest extent.
22.4. You agree to routinely monitor this Agreement and refer to the Effective Data posted at the top of this Agreement to note modifications or variations. You further agree to clear Your cache when doing so to avoid accessing a prior version of this Agreement. You agree that Your continued use of the Indio after any modifications to this Agreement is a manifestation of Your continued assent to this Agreement.
22.5. In the event that You fail to monitor any modifications to or variations of this Agreement, You agree that such failure shall be considered an affirmative waiver of Your right to review the modified Agreement.
23. ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Indio. This Agreement supersedes and replaces all prior or contemporaneous Agreements or understandings, written or oral, regarding the use of this Indio.
24. NO WARRANTIES
24.1. You agree that Your use of the Indio and Services is at Your sole and exclusive risk and that any Services provided by Us are on an "As Is" basis. The Provider hereby expressly disclaims any and all express or implied warranties of any kind, including, but not limited to the implied warranty of fitness for a particular purpose and the implied warranty of merchantability.
24.2. The Provider makes no warranties that the Indio or Services will meet Your needs or that the Indio or Services will be uninterrupted, error-free, or secure. The Provider also makes no warranties as to the reliability or accuracy of any information on the Indio or obtained through the Services.
24.3. You agree that any damage that may occur to You, through Your computer system, or as a result of the loss of Your data from Your use of the Indio or Services is Your sole responsibility, and that the Provider is not liable for any such damage or loss.
24.4. All information, software, products, services, and related graphics are provided on this Indio is "as is" and "as available" basis without warranty of any kind, either expressed or implied.
24.5. The Indio disclaims all warranties, expressed, or implied including, without limitation, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement or arising from a course of dealing usage, or trade practice.
24.6. The Provider makes no representation about the suitability of the information, tools, add-ons, etc. contained on this Indio for any purpose, and the inclusion or offering of any services on this Indio does not constitute any endorsement or recommendation of such Products and Services.
24.7. The Indio makes no warranty that the use of the Indio will be uninterrupted, timely, secure, without defect or error-free. You expressly agree that use of the Indio is at Your own risk. The Indio shall not be responsible for any content found on the Indio.
24.8. Your use of any information or materials on this Indio or otherwise obtained through the use of this Indio is entirely at Your own risk, for which we shall not be liable. It shall be Your own responsibility to ensure that any services or information available through this Indio meet Your specific requirements.
24.9. The Indio assumes no responsibility for the accuracy, currency, completeness or usefulness of information, views, opinions, or advice in any material contained in the Indio. Any information from third parties or advertisers is made available without making any changes and so the Indio cannot guarantee accuracy and is not liable for any inconsistencies arising thereof.
24.10. All postings, messages, advertisements, photos, sounds, images, text, files, video, or other materials posted on, transmitted through, or linked from the Indio, are solely the responsibility of the person from whom such Content originated, and the Indio does not control and is not responsible for Content available on the Indio.
24.11. There may be instances when incorrect information is published inadvertently on Our Indio or in the Service such as typographical errors, inaccuracies or omissions that may relate to Products and Services descriptions, pricing, promotions, offers, and availability. Any errors, inaccuracies, or omissions may be corrected at Our discretion at any time, and we may change or update information or cancel orders if any information in the Service or on any related Indio is inaccurate at any time without prior notice (including after You have submitted Your order).
24.12. We undertake no obligation to update, amend or clarify information in the Service or on any related Indio, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related Indio should be taken to indicate that all information in the Service or on any related Indio has been modified or updated.
24.13. The Indio shall not be responsible for any interaction between You and the other Vendors of the Indio. Under no circumstances will the Indio be liable for any goods, services, resources, or content available through such third-party dealings or communications, or for any harm related thereto. The Indio is under no obligation to become involved in any disputes between You and other Vendors of the Indio or between You and any other third parties. You agree to release the Indio from any and all claims, demands, and damages arising out of or in connection with such dispute.
24.14. You agree and understand that while the Indio has made reasonable efforts to safeguard the Indio, it cannot and does not ensure or make any representations that the Indio or any of the information provided by You cannot be hacked by any unauthorized third parties. You specifically agree that the Indio shall not be responsible for unauthorized access to or alteration of Your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through the Indio.
24.15. You hereby agree and confirm that the Indio shall not be held liable or responsible in any manner whatsoever for such hacking or any loss or damages suffered by You due to unauthorized access of the Indio by third parties or for any such use of the information provided by You or any spam messages or information that You may receive from any such unauthorized third party (including those which are although sent representing the name of the Indio but have not been authorized by the Indio) which is in violation or contravention of this Agreement or the Privacy Policy.
24.16. You specifically agree that the Indio is not responsible or liable for any threatening, defamatory, obscene, offensive, or illegal content or conduct of any other party or any infringement of another's rights, including intellectual property rights. You specifically agree that the Indio is not responsible for any content sent using and/or included on the Indio by any third party.
24.17. The Indio has no liability and will make no refund in the event of any delay, cancellation, strike, force majeure, or other causes beyond their direct control, and they have no responsibility for any additional expense omissions delays or acts of any government or authority.
24.18. You will be solely responsible for any damage to Your computer system or loss of data that results from the download of any information and/or material. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to You.
24.19. You accept all responsibility for and hereby agree to indemnify and hold harmless the Provider from and against, any actions taken by You or by any person authorized to use Your Account, including without limitation, disclosure of passwords to third parties. If You are dissatisfied with the Indio, or the Services or any portion thereof, or do not agree with these terms, Your only recourse and exclusive remedy shall be to stop using the Indio.
25. LIMITATION OF LIABILITY
25.1. In no event shall the Indio be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Indio, with the delay or inability to use the Indio or related services, the provision of or failure to provide Services, or to deliver the Products and Services or for any information, software, prdocuts, services and related graphics obtained through the Indio, or any interaction between You and other participants of the Indio or otherwise arising out of the use of the Indio, damages resulting from use of or reliance on the information present, whether based on contract, tort, negligence, strict liability or otherwise, even if the Indio or any of its affiliates/suppliers has been advised of the possibility of damages. If despite the limitation above, the Company is found liable for any loss or damage which arises out of or in any way connected with the use of the Indio and/ or provision of Services, then the liability of the Company will in no event exceed:
1. The maximum liability of the platform for
any breach of this Agreement shall be
limited to Rs 20,000 /- OR the value of the
effected services, whichever is lower.
2. Platform's maximum liability for any claim
arising from the use of services shall not
exceed the total transaction value of the
affected transactions.
3. Platform's liability for breach of obligations
shall be limited to fees paid by Vendor in
the preceding 12-months period.
25.2. This aforementioned limitation applies to any and all claims by You, including, but not limited to, lost profits or revenues, consequential or punitive damages, negligence, strict liability, fraud, or torts of any kind.
26. GENERAL PROVISIONS:
26.1. AUTHORITY: Each party represents and warrants to the other that it has full power and authority to enter into this Agreement and that is binding upon such party and enforceable in accordance with its terms. You further warrant and represent that You have the authority to procure Your Affiliate's compliance with the terms of this Agreement.
26.2. LANGUAGE: This Agreement and all related communications, notices and documentation shall be conducted in the English language. Any translations provided for convenience or informational purposes are not guaranteed to be accurate or complete, and the English version of this Agreement shall prevail in case of any discrepancies or conflicts.
26.3. JURISDICTION, VENUE & GOVERNING LAW: Through Your use of the Indio or Services, You agree that the laws of India shall govern any matter or dispute relating to or arising out of this Agreement, as well as any dispute of any kind that may arise between You and the Provider, with the exception of its conflict of law provisions. In case any litigation specifically permitted under this Agreement is initiated, the Parties agree to submit to the exclusive jurisdiction of the courts at Raipur, Chhattisgarh., India. The Parties agree that this choice of law, venue, and jurisdiction provision is not permissive, but rather mandatory in nature. You hereby waive the right to any objection of venue, including assertion of the doctrine of forum non-convenience or similar doctrine.
26.4. ASSIGNMENT: The Vendor shall not assign, transfer, or delegate any rights or obligations under this Agreement without the prior written consent of the Provider. However, the Provider may assign or transfer this Agreement, in whole or in part, to any affiliated entity or in connection with a merger, acquisition, or sale of assets. Any attempted assignment in violation of this clause shall be null and void. This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
26.5. SEVERABILITY: If any part or sub-part of this Agreement is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. The parties agree to replace the severed provision with a valid and enforceable provision that reflects the original intent of the Agreement to the maximum extent possible.
26.6. NO WAIVER: The failure of either party to enforce any right or provision of this Agreement shall not be deemed a waiver of such right or provision. The waiver of any breach of this Agreement shall not constitute a waiver of any subsequent breach. No waiver shall be effective unless it is expressly stated in writing and signed by the waiving party.
26.7. HEADINGS FOR CONVENIENCE ONLY: Headings of parts and sub-parts under this Agreement are for convenience and organization, only. Headings shall not affect the meaning of any provisions of this Agreement.
26.8. NO AGENCY, PARTNERSHIP OR JOINT VENTURE: Nothing in this Agreement shall be construed as creating an agency, partnership, joint venture, or any other form of legal association between the Vendor and the Provider. This Agreement does not authorize either party to act as an Agent or representative of the other party.
26.9. FORCE MAJEURE: Neither party shall be liable for any failure or delay in the performance of its obligations under this Agreement if such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, fires, floods, epidemics, pandemics, war, terrorism, strikes, labour disputes, governmental actions, or any other event that is unforeseeable and beyond the reasonable control of the affected party ("Force Majeure Event"). The party affected by the Force Majeure Event shall promptly notify the other party in writing of the occurrence and anticipated duration of such event. The affected party's performance under this Agreement shall be suspended during the Force Majeure Event, and the time for performance shall be extended for a period equal to the duration of the Force Majeure Event. If the Force Majeure Event continues for a period of ________ (________) calendar days, either party may terminate this Agreement by providing written notice to the other party without incurring any liability for such termination.
26.10. ELECTRONIC COMMUNICATIONS PERMITTED: The parties agree that electronic communications, including but not limited to email, electronic signatures, and online messaging, shall be deemed valid and legally binding for all purposes under this Agreement. Such electronic communication shall have the same force and effect as if they were in writing and signed by the parties. The parties further acknowledge that electronic communications are reliable, confidential, and secure means of communication.
You can contact Indio through the following method:
The party can raise ticket.
E-mail id: info@indioshop.in
WhatsApp: 9244941400.
